This fall, we connected with healthcare leaders to discuss CMMS priorities and upcoming developments — see what themes we uncovered and hear about the experience from attendees.
One of FSI’s core values is Customer-Inspired – a key component of our culture. Each of the 1,000 plus hospitals that partner with FSI fuel our vision to empower healthcare service professionals to maintain the safest environments and most efficient operations.
With a focus on acting as a true partner to customers always top of mind, FSI is constantly looking for ways to connect with customers and gather feedback, share ideas, and support in any way possible. Customer input is the backbone of our product and development process as we work to drive innovation in an everchanging industry.
This fall, representatives from numerous departments at FSI, including Engineering, Product, Sales, and Leadership gathered at Yale New Haven Health (YNHH) to meet with customers from YNHH, Gaylord Specialty Healthcare, Nuvance Health, and Saint Joseph’s Medical Center. The opportunity to gather for in-person time allowed the team to hear directly from our customers and brainstorm solutions to a variety of challenges our customers face.
Through these in-person discussions, a few common themes in hospital maintenance management priorities emerged.
As the healthcare maintenance and technology industry evolves, so do the priorities in needs from a healthcare CMMS platform. With regulatory compliance management top of mind for facility leaders, emphasis is placed on advancing tools for this area to make compliance workflows more efficient and accurate. Focusing on moving toward digital processes for compliance needs and incorporating features that streamline with intuitive tools for tracking and reporting is a key takeaway in industry needs from this session.
Rounding entails plenty of manual work. Similarly to compliance management, there is a desire to leverage digital tools to enhance functionality for rounding tracking, data visualization, and easier communication of results. Ideas like simplifying data entry and increasing flexibility in findings documentation, real-time notifications for accountability, and streamlining work order creation from rounding activities are considered in FSI’s desire to support users in cutting down on manual work needed in rounding.
Creating a seamless healthcare maintenance software experience is our overarching goal. Getting face-to-face feedback from some of our most frequent users sparked great conversations about current key priorities. Simple training for new users in the face of high turnover, mobile features to bring more tech flexibility into daily work, and key platforms that would add useful efficiency with an integration are a few areas discussed as opportunities to focus on.
Reflecting on the valuable time spent on-site with clients in the Northeast region, the FSI Team’s commitment to being a true partner to customers is placed at the forefront and driving inspiration for solutions that make an impact. The discussions held at this gathering provided invaluable insight on the FSI user experience and support needs, input on some exciting upcoming features, and direction on focus areas for projects on our product roadmap.
The FSI Team looks forward to continued opportunities to work hand-in-hand with those who rely on the software and ongoing enhancements that address the real needs of healthcare systems!
Contact us here for more on how we support healthcare organizations as a true partner - and an extension of their teams.
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